Refund policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Time limit: within 1 days after payment of order

Returns &Exchanges Policy

-Purchase can be returned or exchanged within 30 days from the delivered date.

-Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Buyer is responsible for return shipping cost.

Here is our return address:
Contact: Dreamland Crystal
Address: 9500 Santa Fe Springs Rd, Santa Fe Springs, CA 90670
Zip code: 90670

Items that do not meet these criteria will not be considered for return.

Refunds  Process(if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at moonrisecrystal.service@gmail.com

Refund arrival time: Paypal refund to the account, from the date we received the refund request. within 7 working days. Credit card refund to the account, from the date we received the return. within 7-15 working days.