Shipping policy

SHIPPING RANGE

We are now only sent to the Contiguous United States, and we don't ship to the distance areas like Alaska, Hawaii or other faraway areas.

In the future we will be ship to North America, Canada, UK & Italy, Australia, EU and many other countries around the world.

SHIPMENT SCHEDULE

  • Orders will be processed within 3 business days. Once processed, parcel will be sent to carriers.
  • Tracking status may not be synced real-time, as it will only be updated once the parcel arrives in destination country (~5 business days after order confirmation).
  • The shipping time is up to multiple factors like handling time of local postal services and other factors like customs clearance, bad weather etc.
  • Standard Delivery time: 7-20 days

WRONG INFORMATION

  • If you have left a wrong shipping address, name, or contact information, please contact our customer service within 12 hours.
  • Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
  • Contact us at dreamlandcrystal.service@gmail.com

LOST PARCEL

  • If your parcel is shown "Lost" or "Missing", please contact our customer service.
  • Contact us at dreamlandcrystal.service@gmail.com

ASKING FOR FORGIVES FOR ANY INCONVENIENCE

The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

Thank you all for your concern and support!